MTTR (Mean Time To Repair) measures the maintainability and efficiency of the technical team. It is the average time from when a breakdown is reported until the asset is fully operational again.
This time includes several phases:
- Notification and assignment time.
- Travel time to the location.
- Diagnosis time.
- Actual repair time.
- Verification and closure time.
The direct impact on the service
For a solar plant operator or a maintenance contractor working under an SLA, MTTR is the metric most visible outside the technical department. The operations manager doesn't technically care why an inverter is down; they care how long it has been without producing. A low MTTR means less lost production, contractual deadlines met, and a satisfied customer.
How to reduce MTTR with Maptainer
Most of the time lost in MTTR is not the repair (tightening the screw), but logistics and information. Maptainer attacks "dead time" to reduce overall MTTR:
- Nearest-technician dispatch: For urgent work, the system proposes qualified technicians ranked by real driving time from their last known position (with the Real-time field module), not by straight-line distance.
- Information at Hand: The technician arrives at the breakdown already knowing the asset's brand and model and seeing its history. No time wasted investigating what spare part is needed.
- Precise Location: In a solar plant, a business park, or an irrigation network, finding the asset can take hours. With the asset's real geometry on the phone map and the orthophoto available without coverage, the operator goes straight to the spot.